About
​Hi, I’m Yung-Sheng — a mixed-methods UX researcher with a Ph.D. in Information Science at the University of Texas at Austin and 3+ years of experience in healthcare. I specialize in using qualitative and quantitative methods to uncover deep user insights and translate them into strategic business decisions.
Currently, I work as a Staff UX Researcher at Legacy Health in Portland, Oregon, where I’ve led research initiatives that shaped new care delivery models, improved digital scheduling flows, and conducted strategic planning for service lines. I’ve also collaborated with product and design teams at companies like Expedia Group to improve B2B website usability.
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​Outside of work, I’m passionate about health equity, mentoring students, and hunting down the best pastries in town. Feel free to connect with me on LinkedIn or explore my work to learn more.​​​​​
Talk
2024 Quant UXR Conference
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At the 2024 Quant UX Conference, I presented a case study from my work at Legacy Health, where I combined qualitative and quantitative research to tackle patient access issues in primary care. Through surveys, usability studies, stakeholder interviews, and Power BI dashboards, our team built a data-driven customer journey map that directly informed operational pilots and executive decisions.
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This talk offers a behind-the-scenes look at how UX researchers can drive strategy in complex service ecosystems like healthcare—by triangulating insights, building cross-functional relationships, and making data accessible to all.​
Article
​3 Opportunities and Challenges for UXRs in Healthcare
In this piece, I reflect on key lessons from working as a UX researcher in the healthcare industry — a space where complexity, regulation, and high-stakes decisions intersect. I share three opportunities and challenges that UXRs often encounter, along with tips for navigating them to drive meaningful impact.
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Read the full article on Medium
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